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airDeal Return and Replacement Policy

Return Policy

airdealbd.com holds the return policy to high regards as we constantly think of the comfort of our customers. We have a return policy of 3 days for most of our products if the product meets certain criteria i.e. if the product is damaged or if the product was not the item which was ordered. After 3 days, the item will not be taken back and airdealbd.com will not be held liable. Customers are requested to contact our customer care team as soon as possible for return of unwanted products.

We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged. All returns are evaluated before being processed. Unless faulty, medicines, food, personalized gifts or cosmetics products which have been opened cannot be refunded or exchanged. This does not affect your statutory rights. Faulty items will be accepted up to the manufacturer’s warranty terms. If you don’t have the money receipt then airdealbd.com will refuse to accept the return of the product.

airDeal holds all the rights of the balance added to its account. airDeal may refund the customer to his/her desired transactional medium but the process may take up to 3 months or more depending upon the circumstances. All cashbacks and vouchers could be subjected to change upon company decision at any given moment.

For unsuccessful deliveries / doorstep rejections, Sellers on airDeal must always accept returns within 30 days from Shipped date

 

  • These returns will be sent directly back to the seller with no quality check by airDeal.

After successful delivery to the customer, the returns policy depends on the category as specified below. Most typical return reasons are:

  • Item was delivered in a physically damaged condition >> Always follow airDeal packaging guidelines!
  • Item has missing parts or accessories >> Always send complete product!
  • Item is different from what was ordered >> Always make sure you send the exact product displayed on airDeal!
  • Item is no longer needed (wrong size, not as illustrated on image, poor quality) >> Always ensure product description & images are accurate with right level of detail!

All items must be returned by customers in original condition, with price tags intact, user manual, warranty cards, original accessories and in original manufacturer’s box.

Category

Items

Customer Return Window and Conditions

Seller Policy

Phones & Tablets

Phones & Tablets

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”)

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement. If the product is not defective, but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount

Phones & Tablet Accessories

03 (Three) Days, Replacement / refund (not eligible for return if the item is “No longer needed”)

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Fashion

Clothing , Apparel, Shoes, Eyewear, unbranded Jewelry, unbranded Watches

03 (Three) Days return and refund; No questions asked! Custom made items, women’s Intimate apparel and men’s innerwear labeled as non-returnable on their product detail pages can’t be returned.

The Seller must always take back the product within 30 days from shipped date (subject to exceptions below). If customer complains about the quality of a non-returnable product then seller must accept the return at a discount of 20%.

Precious Jewelry

Non-returnable.

Addressed on a case by case basis if escalated

Branded Watches

Branded watches are not eligible for returns. For any issues, please contact the brand warranty center.

Addressed on a case by case basis if escalated.

Beauty & Health

Beauty, Personal Care & Health

Non-returnable.

Non-returnable. Only failed deliveries are returned to sellers.

Hair removal & Electronic Accessories

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”).

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Appliances

Large Appliances (refrigerators, freezers, washing machines, dryers, heaters, air conditioners, generators, power suppliers, kitchen large equipment)

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”).

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount.

Small Appliances (Home & Kitchen appliances)

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”).

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Computing & Gaming

Laptops, Components, Storage, Processors, Printers, Scanners, Consoles & Video Games

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”). For products with a brand warranty, we may direct you directly to the warranty center for software related issues.

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount.

Peripherals & Accessories

03 (Three) Days, Replacement / refund (not eligible for return if the item is “No longer needed”).

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement

Certified Refurbished laptops

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”).

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Software

Non-returnable. For software-related technical issues or installation issues in items belonging to the Software category, please contact the brand directly.

Non-returnable. Only failed deliveries are returned to sellers.

TVs, Audio & Cameras

Televisions, Speakers, Cameras, Lenses, Musical Instruments

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”). For products with a brand warranty, we may direct you directly to the warranty centre for software related issues.

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement. If the product is not defective but the customer insists that it is not working properly, then the seller will take back the product at a 20% discount

Accessories

03 (Three) Days, Replacement / refund (not eligible for return if the item is “No longer needed”)

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Movies, Music

Non-returnable

Non-returnable. Only failed deliveries are returned to sellers.

Home & Living

Home Décor, Bedding, Bath, Home Improvements, Lawn & Garden, Household

03 (Three) Days return and refund; No questions asked! Custom made items labeled as non-returnable on their product detail pages can’t be returned.

The Seller must always take back the product within 30 days from shipped date (subject to exceptions below). If customer complains about the quality of custom made products then seller must accept the return at a discount of 20%

Furniture, Home Storage Supplies, Kitchen & Dining

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”)

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Sports, Fitness & Travel

Clothing , Apparel & Shoes

03 (Three) Days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date

Sports, Fitness and Outdoors

03 (Three) Days, Replacement only (not eligible for return if the item is “No longer needed”).

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement

Travel & Luggage

03 (Three) Days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date.

Baby, Toys & Kids

Clothing, Apparel & Shoes

03 (Three) Days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date.

Baby & Toys

03 (Three) Days, Replacement / refund (not eligible for return if the item is “No longer needed”).

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days and provide a replacement.

Other

Groceries

Non-returnable.

Non-returnable. Only failed deliveries are returned to sellers.

Office & Stationery Supplies

03 (Three) Days, Replacement / refund (not eligible for return if the item is “No longer needed”)

If the product is defective, incomplete or not as displayed on the product page, the Seller must take back the original product within 30 days from shipped date and provide a replacement.

Books

Non-returnable.

Non-returnable. Only failed deliveries are returned to sellers.

Car Parts & Accessories, Bike Parts & Accessories, Helmets & other Protective Gear, Vehicle Electronics

03 (Three) Days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date.

Pet food supplies, harnesses, aquarium supplies, pet shampoos/ conditioners.

Non-returnable.

Non-returnable. Only failed deliveries are returned to sellers.

Occupational Health & Safety Products

03 (Three) Days return and refund; No questions asked!

The Seller must always take back the product within 30 days from shipped date